Information
Below are some of the common questions we get asked by residents and their families.
Please take a look through to see if any questions you may have are covered.
If you have a query that it isn’t outlined below, please don’t hesitate to get in contact with us. We will strive to do everything possible to answer your questions as quickly and thoroughly as we can – every question is important to us.
You can contact us through telephone, email or by filling in our contact form and of course you are also more than welcome to pop into the home at any time.
We look forward to hearing from you.
Frequently Asked Question
Our building is registered and inspected by the relevant regulatory bodies of the Care Quality Commission (CQC) and the local social care regulation body authority.
Everybody’s circumstances are different depending on your personal financial situation and the level of care your loved one requires. We understand this can be a time of uncertainty for you and we want to ensure a smooth and hassle-free transition, where you have all the information you require in order to make an informed decision for your loved one.
Usually an assessment is required prior to admission by a hospital, district nurse or social worker who will establish the type of care required. You might be advised to look for an EMI (Elderly Mentally Infirm) bed which tends to be because your loved one’s mental health needs are greater than their nursing needs such as with a diagnosis of dementia. There are also some situations where residential care rather than nursing care is required.
A member of our team will be there to support and guide you through every step of the process. Every person’s situation is slightly different; therefore, we always encourage you to call us or pop into the home and we can discuss your requirements and answer any questions you may have.
You can come and have a look around the home at any time of day, as our doors are always open. When you visit, we are confident you will see that our residents living here look well cared for and happy. Please look at carehome.co.uk or our CQC report to read the positive impact our care has on our residents.
Practical things to know
Once you have moved your loved one into Pilling Nursing Home you can take a sigh of relief, as often the journey to get here has been a challenging one. Often there is still a need for your loved one to be assessed and meetings with social workers etc need to be arranged, but what we want you to do at this time is allow us to support you in this settling-in period.
We have a person-centred care plan system which allows us to accurately record all care and interactions 24 hours a day. You will see our staff using a mobile device, this is not a mobile phone but an interactive method of recording care.
We encourage the bedrooms to be decorated with personal items and encourage you to bring in pictures or furniture that will aid the familiar feeling for your loved one. We also have an experienced maintenance team who are on hand to assist.
Finance
Everybody’s financial circumstances are different and funding can come from many different sources. Often this is a time of uncertainty for families and Kirsty and her team are available to give you all the advice you may need.
We are happy to cover the costs of any incidentals such as hairdresser, chiropodist, newspapers, etc. which you will be invoiced for by our finance team. The invoice will be sent directly to you which you can pay by either visiting our reception or arranging a bank transfer.